Conditions of participation for competitions and
prize draws

Karlsruhe Tourismus GmbH (hereinafter referred to as KTG) occasionally offers online competitions and prize draws. Participation in these competitions/raffles is subject to the following conditions of participation:

Organizer

The online competitions and prize draws are organized by Karlsruhe Tourismus GmbH, Kaiserstraße 72-74, 76133 Karlsruhe. If a cooperation partner of KTG is a co-organizer, it will be explicitly named.

Participation requirements/raffle

Participation in the competition is free of charge and independent of the purchase of goods or services. Only participants who have answered the competition or prize draw questions in full and have registered with all the required details in the relevant form will be considered for the prize draw. All entries will be drawn at random. Only one prize is possible per participant. Cash payment or transferability of the prize to other persons is excluded. The winners will be notified in writing by KTG. If a winner does not confirm the prize to KTG in text form (by letter, fax, e-mail) within 21 days of notification, the entitlement to the prize will lapse and a replacement winner will be drawn using the same procedure. The participant is responsible for ensuring that the address provided is correct.

Eligibility to participate

All persons aged 18 and over who are resident in Germany are eligible to participate. To participate in the competition/raffle, the participant must provide truthful personal data. Employees of KTG, its affiliated companies and competition partners, including members of the aforementioned groups, are excluded from participation. KTG is entitled to exclude individual persons from participation if there are justified reasons, such as violation of the conditions of participation, double participation, undue influence on the competition, manipulation, etc.. In such cases, prizes may also be subsequently withdrawn and reclaimed.

Changes to the rules of participation and termination of the competition

KTG reserves the right to change the conditions of participation at any time. Furthermore, KTG reserves the right to terminate or interrupt the competition or prize draw at any time for good cause without prior notice. This applies in particular to reasons that would disrupt or prevent the competition or prize draw from proceeding as planned. If such a termination is caused by the behavior of a participant, KTG is entitled to demand compensation from this person for the damages incurred.

Limitations of liability

KTG shall only be liable for damages caused by it, its legal representatives or vicarious agents intentionally or through gross negligence or through the breach of material obligations in the context of the competition/raffle (so-called cardinal obligations). Essential obligations are those whose fulfillment is necessary to achieve the objective of the competition/raffle. In these cases, liability is limited to the foreseeable, typically occurring damage. KTG's liability for damages resulting from injury to life, limb or health remains unaffected.

Data protection

All personal data of the participant will be stored and used exclusively for the purpose of carrying out and processing the competition/raffle. Once this purpose no longer applies, the personal data will be deleted. Participants are free to withdraw their participation in the competition/raffle at any time. The revocation is to be sent to: Karlsruhe Tourismus GmbH, Kaiserstraße 72-74, 76133 Karlsruhe or to marketing@karlsruhe-tourismus.de or to the fax number: +49 (0) 721 602997 900.

Final provisions

The law of the Federal Republic of Germany shall apply.

Should individual provisions of the conditions of participation be or become invalid, this shall not affect the validity of the remaining conditions of participation.

Legal recourse is excluded for the competitions and prize draws.

Information on online dispute resolution:

Since February 15, 2016, the EU Commission has created an internet platform for the online settlement of disputes ("ODR platform"). The ODR platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Customers can access the ODR platform via the following link: http://ec.europa.eu/consumers/odr/

We would like to point out that the EU Commission's online platform for out-of-court online dispute resolution (ODR platform) provided at http://ec.europa.eu/consumers/odr is not yet operational.
Please contact our email address above if you have any complaints.

The entrepreneur does not undertake to participate in dispute resolution proceedings before a consumer arbitration board.