Under the motto “The customer comes first”, you can find a range of special services available to make your stay in Karlsruhe even more pleasant.

The close cooperation between the individual businesses means that you can make use of truly special services, such as the "Lieblingsdasch" canvas bags and umbrella hire. That means that no rain storm can stand in the way of your big shopping trip!

You can also find information on where defibrillators are located in the city centre in the case of a medical emergency, which can increase safety. Here, you will also find information about luggage storage in the city centre and the city’s free Wi-Fi service: the KA-WLAN. Would you like to save money on parking or travel? Use the official KARLSRUHER coins to make use of one of the many unparalleled services that are on offer in Karlsruhe.


Request online, purchase in-shop? The app nemms is also coming to Karlsruhe, thereby offering an excellent alternative to classic online shopping!

Service for you!

Corona Virus

Important Information

Due to the official measures implemented by the State of Baden-Württemberg and the city of Karlsruhe to limit the spreading of COVID-19, Karlsruhe’s public life is currently facing severe restrictions. Cultural institutions, hotels and events are especially affected by this. Please refer directly to their individual websites for up-to-date information.

The City’s shopping facilities are also very limited at the moment. Only essential businesses such as grocery stores, pharmacies or banks remain open to the public. Opening times may vary from those advertised on this site.

Our tourist information office located on Kaiserstraße 72-74 is closed for the public as well until further notice. You can still reach us either by phone +49 721/602 997 580 or by email

The city of Karlsruhe provides up-to-date information on the corona crisis at or by phone +49 721/133-3333.

On a lighter note: if you feel like clearing your mind, go ahead and continue exploring the beautiful aspects of Karlsruhe through our digital offers at (only available in German).

Stay healthy, and stay tuned!

Best wishes from all the staff at KTG Karlsruhe Tourismus GmbH and KME Karlsruhe Marketing and Event GmbH